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BUSINESS SKILLS TRAINING 

MANAGING DIFFICULT CONVERSATIONS

COURSE OVERVIEW

LEARNING OBJECTIVES

Challenging conversations have the potential to create anxiety in both the person delivering and the person receiving the message. However, with the right approach and planning, anyone can achieve positive results from potentially negative discussions.

 

This course gives you the confidence to approach emotionally charged conversations with the requisite skills and awareness to face resistance with clarity, integrity and objectivity.

  • Develop plans to structure conversations in a way that will achieve the best outcome, no matter how sensitive the subject matter

  • Learn to read the reactions of an individual and use emotional intelligence to guide the conversation effectively

  • Build rapport in order to deal with anger or resistance positively and maintain focus on the issue, rather than the person

THE SIGHTLINE DIFFERENCE

There are 7 key areas that set Sightline apart – and underpinning them all is an approach that’s rooted in reality and informed by science.

MEASURABLE IMPACT

Key to the Sightline approach is ensuring we know what the measures of success will look like at the end of each programme and beyond. We analyse the requirements of both the business and individuals before training begins so that we can promote sustained learning by measuring both immediate results and long-term impact.

QUALITY OF TRAINER

The extensive time and training we invest in Sightline’s trainers is reflected in their extremely high quality; they really are some of the best in the market. Selected for their ability to communicate our course content in an engaging way, they embody the emotional intelligence that is so fundamental to Sightline’s programmes.

PERSONALISED LEARNING

In personal coaching and group sessions alike, we take a personalised approach to our training, because we know that when people develop and grow, so do the businesses they work for. By catering our training to individual needs, our coaches can offer delegates the tailored support they need to thrive.

SPECIFIC AND COMMERCIAL

All our courses are deeply practical and based on the realities of individuals’ roles, rather than just the theory. Created with commercial outcomes in mind, our training demands hard work of its delegates and delivers a tangible impact on their real-world roles. Whatever your job is, you will walk away from a Sightline session being better at it.

EQ BASED

Emotional intelligence is at the core of every Sightline course and our approach is backed by psychiatric research. Based on a deep understanding of human relationships and how people react to each other, our training empowers delegates to harness their own EQ for maximum performance in sales and business.

SUSTAINED LEARNING

Our training isn’t the kind that’s useful in the moment and then forgotten about shortly afterwards. From long-term programmes like Sightline Academy to smart modular options like our Interval Training, all our courses are designed to create real and sustained change that continues to develop long after the training is finished.

EXPERIENTIAL

Our hands-on training increases both the rate and efficacy of learning, as well as its long-term impact. People learn best when they interact and connect, trying out newly acquired skills for themselves and testing new behaviours in a practical setting – and by training experientially, we increase engagement for more robust outcomes.

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